bit jeli's Privacy Policy

bit jeli is an online casino and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the bitjeli.cam website and the bit jeli mobile application. By using this platform, you are considered to have accepted the terms set out in this policy.

The purpose of this policy is to clearly inform you which of your data is collected, how that data is used and kept safe, and what rights you have. bit jeli believes that respecting user privacy is an essential part of running a trustworthy platform.

This policy should be read alongside the Terms and Conditions, as both documents together form the complete basis of the relationship between you and bit jeli.

1.1 Definitions

In this policy, "personal information" means any information that can be used to identify a person, directly or indirectly. "Processing" means any one or all of the following: collecting, storing, analysing, or deleting data.

bit jeli collects information in various ways. Some information is provided by you directly, while some is collected automatically.

2.1 Information You Provide Directly

• Name, date of birth, mobile number, and email address provided at registration
• National ID or passport details submitted for identity verification (KYC)
• Payment-related information provided during deposits and withdrawals (bKash, Nagad, or Rocket number)
• Messages and other information provided when contacting customer support
• Information from self-exclusion or responsible gaming requests

2.2 Automatically Collected Information

• IP address, device type, and operating system
• Browser type and duration of browsing sessions
• Which pages of the site were visited and for how long
• Gaming history, bet amounts, and transaction records
• Login time, logout time, and session log data

2.3 Information Received from Third Parties

Some information may also be received from identity verification service providers or fraud prevention organisations, which is used primarily to ensure the security of your account.

bit jeli uses collected information for specific, lawful, and transparent purposes. No information is used for any purpose beyond its original intent.

• Account Management: Completing the registration process, enabling account access, and verifying identity
• Transaction Processing: Executing deposit and withdrawal requests and maintaining transaction records
• Customer Support: Responding to your complaints and questions via live chat or email
• Security and Fraud Prevention: Detecting unusual activity and keeping accounts secure
• Platform Improvement: Analysing site performance and improving user experience
• Communication: Informing you about bonuses, promotions, or service updates (only with your consent)
• Responsible Gaming Monitoring: Analysing gaming behaviour to help identify harmful patterns

User gaming behaviour is monitored in line with bit jeli's Responsible Gaming Policy so that timely support can be provided if a user develops harmful habits.

Keeping your information safe is a core responsibility of bit jeli. To this end, we maintain industry-standard technical and administrative security measures.

4.1 Technical Security

• SSL (Secure Sockets Layer) encryption is used for all data transmissions
• Sensitive data stored on servers is kept in encrypted form
• Firewalls and intrusion detection systems are kept active
• Regular security audits are conducted

4.2 Administrative Security

• Only authorised staff have access to personal information
• All staff are trained and bound by contract on maintaining confidentiality
• All access logs for data are retained

4.3 Data Retention Period

All data is retained while the account is active. Even after an account is closed, records required by legal obligations and financial transactions are kept for a set period. Once that period ends, the data is securely deleted or anonymised.

bit jeli never sells your personal information or transfers it to advertisers. However, in certain situations data may be shared with some third parties:

5.1 Service Providers

The minimum necessary information is shared with service providers for payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, and technical infrastructure. These organisations operate under strict confidentiality agreements and may not use your information for their own purposes.

5.2 Legal Obligations

Information may be provided in response to a court order, a lawful request from a law enforcement authority, or another legal obligation. In such situations, bit jeli provides only the information required within the limits of the legal requirement.

5.3 Game and Technology Partners

Game providers on the platform, including Pragmatic Play, PG Soft, JILI, and Evolution, may receive limited session data for technical purposes. This information is used to ensure the safe operation of games.

The bit jeli website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the site remember your preferences and provide a better service.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security; these cannot be disabled
• Functional Cookies: Used to remember language and other preferences; these are optional
• Analytics Cookies: Used to understand how the site is used; not personally identifiable
• Performance Cookies: Used to detect page loading times and technical errors

6.2 Cookie Controls

Non-essential cookies can be rejected or deleted through your browser settings. Please note that disabling cookies may limit some features of the site.

bit jeli believes you should have proper control over your own information. To that end, the following rights are available to you:

• Right of Access: The right to request information about what data bit jeli holds about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may be limited by legal obligations)
• Right to Restrict Processing: The right to request that data use be limited in specific cases
• Marketing Opt-Out: The right to request that promotional communications be stopped

To exercise these rights, contact bit jeli's customer support by email. Your request will be processed as quickly as possible after your identity has been verified.

For answers to common questions and to learn more about your rights, visit our Frequently Asked Questions (FAQ) page.

bit jeli strictly prohibits use of the platform by anyone under the age of 21. To enforce this policy, age is verified at registration and identity documents are checked in cases of doubt.

If a minor has opened an account by mistake, that account will be closed and the related information will be deleted immediately, except where required by legal obligations. This 21+ rule applies to all casino and betting activities.

If you believe a minor is using or attempting to use your account, contact customer support immediately and secure your account.

bKash, Nagad, and Rocket are used for deposits and withdrawals on bit jeli. Information related to these payment methods is handled with the highest level of security.

• Payment information is stored and transmitted in encrypted form
• Mobile wallet PINs or passwords are never stored on bit jeli's servers
• Only the minimum information necessary for transaction verification is retained
• Suspicious transactions are detected automatically and the user is notified
• The full transaction history can be verified from your account

A minimum deposit of ৳200 and a withdrawal limit of ৳1,000 are maintained. Withdrawals are generally processed within 10 to 45 minutes.

bit jeli reserves the right to update this privacy policy as needed. If any significant changes are made, a new date will be noted on this page and registered users may be notified by email. Continued use of the platform will be considered acceptance of the updated policy.

10.1 Contact Us

If you have any questions, concerns, or requests about this privacy policy, contact bit jeli's customer support. Assistance is available in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

Email: [email protected]

10.2 Related Policies

To learn more about bit jeli alongside this privacy policy, visit the About Us page, where the platform's goals and values are described in detail.