bit jeli Terms and Conditions

1General Provisions

These terms and conditions ("Terms") apply to the use of the bit jeli platform and all its services. In these Terms, "platform" refers to the bit jeli website, mobile application, and all related services.

By accessing the bit jeli platform or creating an account, you confirm that you have read, understood, and agreed to these Terms in full. If you disagree with any part of these Terms, please refrain from using the platform.

These Terms are governed by the applicable laws of Bangladesh. Any disputes will first be addressed through negotiation.

2Account Registration

To open an account with bit jeli, the following conditions must be met:

• The registrant must be at least 21 (twenty-one) years of age.
• Each person may create only one account. Multiple accounts for the same person are not permitted.
• All information provided during registration must be truthful, accurate, and complete.
• The mobile number and email address must be active and belong to you personally.
• The account is for personal use only — use on behalf of a business or a third party is prohibited.

2.1 Keeping Information Up to Date

If any of your personal details change (such as your mobile number or email address), contact bit jeli customer support promptly to update them. bit jeli will not be responsible for any issues arising from outdated or incorrect information.

3Identity Verification

bit jeli reserves the right to verify a user's identity at any time — particularly when a withdrawal is requested or unusual activity is detected on an account.

3.1 Required Documents

The verification process may require the following information or documents:

• A copy of your National ID (NID) or passport.
• Confirmation of ownership of a bKash, Nagad, or Rocket account.
• A utility bill or other official document for address verification, if required.

Withdrawals may be held until verification is complete. Submitting the required documents promptly will help complete the process as quickly as possible.

3.2 Privacy of Information

All personal documents submitted for verification will be kept secure. For details on how bit jeli stores and uses your information, please read our Privacy Policy.

4Account Security

It is your responsibility to keep your account username and password completely confidential. Under no circumstances should you share your login details with anyone else.

• Use a strong password and change it regularly.
• If you log in from a public or shared device, always log out when you are done.
• If you suspect unauthorised access to your account, notify customer support immediately.
• Never share your OTP with anyone — bit jeli will never ask for an OTP by phone or message.

bit jeli will not be liable for any loss caused by unauthorised use of your account by a third party, unless it is proven that the loss was due to a fault in bit jeli's system.

5Deposits and Withdrawals

All financial transactions on bit jeli are carried out in Bangladeshi Taka (৳). The platform currently supports deposits and withdrawals via bKash, Nagad, and Rocket.

5.1 Deposits

• Minimum deposit: ৳200 (by any method).
• Deposits must be made from an MFS account registered in your own name.
• Deposits from third-party accounts are not permitted and such transactions may be cancelled.

5.2 Withdrawals

• Minimum withdrawal: ৳1,000.
• Withdrawals can only be made to the same method and the same name used for the deposit.
• Once a withdrawal is approved, funds are generally sent within 10 to 45 minutes.
• Withdrawals may be temporarily held if verification is still pending.

5.3 Balance Expiry

bit jeli will reach out separately regarding balances on accounts that have been inactive for an extended period. For any questions about the definition of an inactive account or the related policy, please contact us via live chat.

6Bonuses and Promotions

Accepting a bonus or promotional offer from bit jeli means the associated terms automatically apply. Withdrawals from bonus funds are not permitted until the wagering requirement for that offer has been met.

6.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit earns a ৳2,000 bonus, giving a total balance of ৳3,000, and a total of ৳2,000 × 20 = ৳40,000 must be wagered before withdrawal.

6.2 General Bonus Terms

• Each bonus offer has a set expiry period; any unused bonus is cancelled once the period ends.
• Multiple bonuses cannot be combined at the same time unless the offer clearly states otherwise.
• Bonus funds are not cash — they remain as bonus credit until the wagering requirement is completed.
• bit jeli reserves the right to modify or cancel any offer, though this will not apply to claims already in progress.

7Betting and Gaming Rules

The bit jeli platform offers slots, live casino, cricket and other sports betting, fishing games, and many other game types. Each game has its own rules, which are detailed within the game itself.

7.1 Bet Validity

Once a bet is confirmed, it cannot be changed or cancelled. If a bet is left incomplete due to a technical error, bit jeli will investigate and make a decision.

7.2 Live Betting

Odds change quickly in live or in-play betting. If the odds displayed at the time a bet is placed subsequently change, or if the market is suspended, the bet may be cancelled.

7.3 Finality of Game Results

Results of slots and other RNG-based games are entirely random and final. If you have a dispute about a result, you must notify customer support within 24 hours.

8Prohibited Activities

The following activities are strictly prohibited on the bit jeli platform:

• Using bots, automated software, or artificial intelligence to place bets or operate games.
• Placing opposing bets strategically to avoid meeting bonus requirements (arbitrage or bonus abuse).
• Using multiple accounts to claim the same offer more than once.
• Attempting to hack, manipulate, or gain unauthorised access to the platform's systems.
• Using the platform for money laundering or any suspicious financial activity.
• Operating an account using a false identity or someone else's identity.

If any such activity is detected, the account will be suspended immediately and the relevant authorities may be notified if necessary.

9Account Suspension and Closure

9.1 Action by bit jeli

bit jeli may suspend or permanently close an account in the following circumstances:

• Violation of any section of these Terms.
• If the information provided is found to be false or incomplete.
• If fraud or unusual activity is detected on the account.
• If the age or any other eligibility requirement is not met.

9.2 Action by the User

You may close your account at any time. To do so, send a request to bit jeli customer support via live chat or email. Before closing your account, you should settle all pending bets and withdraw any eligible balance. To learn about self-exclusion for responsible gaming, visit the Responsible Gaming page.

10Intellectual Property

All content on the bit jeli platform — logos, designs, software, text, graphics, and audio-visual materials — is the intellectual property of bit jeli or its licensors. Copying, distributing, or modifying this content beyond personal, non-commercial use is prohibited.

Game content belongs to the respective game developers (such as Pragmatic Play, PG Soft, JILI, Evolution, and others) and is governed by their own terms.

11Limitation of Liability

The bit jeli platform is provided on an "as is" basis. bit jeli will not be liable in the following circumstances:

• Loss caused by internet disconnection or third-party network issues.
• Issues caused by a fault in the user's own device or software.
• Login details being exposed to a third party due to the user's own negligence.
• Unforeseen circumstances (natural disasters, regulatory changes, etc.) beyond bit jeli's control.

That said, bit jeli always makes every effort to ensure system stability, security, and proper service. To learn more about bit jeli, visit the About Us page.

12Changes and Amendments

bit jeli reserves the right to change or amend these Terms at any time. Users will be informed of any significant changes by email or via a notification on the platform.

Continued use of the platform after any changes will be taken as acceptance of the revised Terms. We therefore recommend checking this page regularly.

12.1 Contact

If you have any questions or need clarification about these Terms, please contact bit jeli customer support:

• Live chat: active 24/7 in both Bengali and English.
• Email: [email protected]

For quick answers to common questions, visit our FAQ section — it covers the most frequently asked questions.